Returns & Refund Policy

Last updated: October 13, 2026

We want you to love your bag. If something isn't right, this page explains how returns work.

Return window

You may request a return within 14 days of receiving your order.

Return condition

Items must be unused and returned in their original packaging.

How to start a return

Please contact us within 14 days of receiving your order, with your order number and the item you'd like to return. We'll reply with return instructions, including where to send your item.

Return shipping

The customer is responsible for the cost of return shipping.

Refunds

Once your return is received and inspected, we'll email you to let you know whether it has been approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos so we can help.

Questions

Please contact us with any questions about returns.