FAQ

Can't find what you're looking for? Contact us and we'll be glad to help.

Orders

How do I place an order?

Browse our collections, choose your bag, and select Add to cart. When you're ready, open your cart and continue to our secure checkout.

Which payment methods do you accept?

Available payment methods are shown at checkout.

Shipping

Where do you ship?

We currently ship to addresses within the United States.

How much does shipping cost?

Standard shipping is $8.00, or free on orders of $70 or more. Express shipping is $15.00. The final cost is shown at checkout.

How long will my order take to arrive?

Estimated delivery time for standard shipping is 4–5 business days. Delivery times are estimates and may vary by location. See our Shipping Policy for details.

Returns & refunds

What is your return policy?

You can request a return within 14 days of receiving your order. Items must be unused and in their original packaging, and the customer pays return shipping. See our Returns & Refund Policy for full details.

My item arrived damaged or incorrect. What should I do?

We're sorry about that. Please contact us with your order number and photos of the item, and we'll help you resolve it.

Products & care

How do I know the size of a bag?

Measurements are listed on each product page where available. If you need more detail, just ask before ordering.

How should I care for my bag?

Care information is listed on each product page where available. As a general rule, store your bag away from direct sunlight and moisture, and keep it lightly stuffed to help it hold its shape.